Coronavirus Disease (COVID-19) News and Information for Healthcare Providers & Patients
Gene by Gene supports the nation’s access to COVID-19 testing to combat the spread of the Novel Coronavirus in our communities.
Pay My Bill
Gene by Gene supports the nation’s access to COVID-19 testing to combat the spread of the Novel Coronavirus in our communities.
Gene by Gene’s Response To COVID-19
COVID-19 Services Overview
Gene by Gene understands the extreme importance of increasing the nation’s access to COVID-19 testing to combat the spread of the novel coronavirus in our communities. In response to this public health crisis, we are working around the clock to help meet the critical demand for testing.
Patients who have COVID-19 symptoms should consult a physician or other healthcare provider. Only a healthcare provider can collect the specimen necessary to test for COVID-19. Patients suspected of having COVID-19 MUST NOT ENTER Gene by Gene’s place of business.
Gene by Gene is currently accepting orders for COVID-19 testing from approved healthcare providers. If you are interested in partnering with Gene by Gene, please contact us by submitting an inquiry or emailing us at covid19@genebygene.com.
We will continue to add instrumentation and work with our vendors to procure supplies as our ability to expand our capacity depends on the availability of these supplies. We will continue to update this page with the most up-to-date testing information.
Are you a Healthcare Provider?
Submit InquiryCOVID-19 Information for Healthcare Providers
Gene by Gene is committed to aiding healthcare professionals in their response to COVID-19 at our state-of-the-art clinical testing and genetics laboratory.
Gene by Gene is currently accepting orders for COVID-19 testing from approved healthcare providers. If you are interested in partnering with Gene by Gene, please contact us by submitting an inquiry or emailing us at covid19@genebygene.com.
The SARS-CoV-2 Detection Test detects the presence of nucleic acid from Severe Acute Respiratory Syndrome Coronavirus 2 (SARS-CoV-2) that causes novel coronavirus disease (COVID-19). Its intended use is for patients who meet the Centers for Disease Control and Prevention (CDC) criteria for evaluation of infection with COVID-19.
Are you a Healthcare Provider?
Contact UsFrequently Asked Questions
Who can order COVID-19 testing?
Gene by Gene is currently accepting orders for COVID-19 testing from approved healthcare providers. If you are interested in partnering with Gene by Gene, please contact us by submitting an inquiry or emailing us at covid19@genebygene.com.
What types of specimens do we require for COVID-19 testing?
Gene by Gene’s COVID-19 testing requires specimens collected from the nose, which must be collected by a healthcare provider. The preferred sample types are nasal swabs. Gene by Gene also offers saliva testing services for COVID-19 testing upon request.
What is Gene by Gene’s testing capacity?
Gene by Gene is able to perform approximately 10,000 COVID-19 tests per day. We will continue to add instrumentation and work with our vendors to procure supplies as our ability to expand our capacity depends on the availability of these supplies.
What is the test methodology?
The COVID-19 tests performed by Gene by Gene are qualitative assays using real-time reverse transcription PCR test (real time RT-PCR) technology.
How long will it take for Gene by Gene to report results?
Results are typically reported to the healthcare provider in less than 24 hours from the time of arrival at the laboratory. This time frame can vary based on demand.
How do I get patient results?
Providers will receive a phone call or fax if the test result is positive or inconclusive. All test results will be shared with the Texas Department of Health and CDC for statistical information.
Will COVID-19 test results be reported to local and state public health entities?
All test results will be shared with the Texas Department of Health and CDC for statistical information. However, healthcare providers may also be required to report positive patients to the appropriate public health agency.
More information can be found in the documents and links below:
COVID-19 Nasal Swab Specimen Collection Guide
Fact Sheet for Healthcare Providers
UN3373 Shipping Label Template
CDC Specimen Packing and Shipping Guidelines
Coronavirus (COVID-19) Return to Work Services For Employers
Gene by Gene is committed to helping prevent the spread of the virus while helping employers, when they are ready, safely and confidently return their employees to work.
Let us, along with partnered healthcare providers, help you implement a return program.
If you are an employer and are interested in our return to work services, please fill out the form below and we will contact you within one business day.
COVID-19 Information for Patients
Individuals wanting to be tested for COVID-19 should consult a physician or other healthcare provider. Only a healthcare provider can collect the specimen necessary to test for COVID-19. Patients suspected of having COVID-19 MUST NOT ENTER Gene by Gene’s place of business for testing.
If you are a patient inquiring about results and it has been 3 days since your collection date, please check for your results here.
You can also contact our patient results team by filling out the patient results inquiry form. Please note, we will respond to your inquiry within 24 hours. If this is an emergency, please contact your healthcare provider who performed the testing.
Frequently Asked Questions
What is COVID-19?
For information on COVID-19, please visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
What is the SARS-CoV-2 RNA test for COVID-19?
The SARS-CoV-2 RNA test detects the presence of nucleic acid from Severe Acute Respiratory Syndrome Coronavirus 2 (SARS-CoV-2) that causes novel coronavirus disease (COVID-19).
Does Gene by Gene provide testing for COVID-19?
Yes. Gene by Gene performs COVID-19 testing for our approved healthcare providers in the United States.
How do I get tested for COVID-19?
Individuals wanting to get tested for COVID-19 should consult a physician or other healthcare provider. If you suspect you may have COVID-19, contact a healthcare provider immediately. Your provider can review your symptoms to determine the appropriate testing needed. If COVID-19 testing is determined appropriate for you, your provider will instruct you on where to get tested, which includes collecting your specimens. Your specimens will be sent to a lab, such as Gene by Gene, for COVID-19 testing.
What types of specimens do we require for COVID-19 testing?
Gene by Gene’s COVID-19 testing requires specimens collected from the nose which must be collected by a healthcare provider. Gene by Gene also offers saliva testing as an option.
More information can be found in the documents and links below:
Fact Sheet for Patients
Healthcare Provider Inquiries
Healthcare providers interested in information regarding Gene By Gene’s COVID-19 testing, including updates regarding testing capacity, please submit an inquiry.
Additional Statements About COVID-19 Tests
This test has not been FDA cleared or approved;
This test has been authorized by FDA under an EUA for use by authorized laboratories;
This test has been authorized only for the detection of nucleic acid from SARS-CoV-2, not for any other viruses or pathogens; and
This test is only authorized for the duration of the declaration that circumstances exist justifying the authorization of emergency use of in vitro diagnostic tests for detection and/or diagnosis of COVID-19 under Section 564(b)(1) of the Act, 21 U.S.C. § 360bbb-3(b)(1), unless the authorization is terminated or revoked.